Who We Are

We are Vivid Smiles Dental Hygiene Inc., operated by Bruce Coyle, Registered Dental Hygienist. Our clinic is located at 518 Lake Street, Suite 203, Nelson, BC, V1L 4C6, Canada. You can reach us at 250‑777‑4704 or contact@vividsmilesdentalhygiene.com. Our website is vividsmilesdentalhygiene.com.
We respect your privacy and are committed to protecting your personal information in accordance with Canadian privacy laws (PIPEDA).

Information We Collect

Website Cookies & Analytics

As visitors browse our website, we collect anonymous usage statistics through cookies and Google Analytics. This helps us understand which pages are most helpful and improve our website experience. This information is not linked to any personal details and cannot identify individual visitors.

Contact Form Information

If you use our contact form, we receive the information you enter:

• your name
• your email address
• your phone number

This information is stored securely so we can respond to your inquiry and assist you with your dental hygiene needs.

Patient Information for Bookings & Insurance

When booking an appointment or becoming a patient, we collect additional information such as:

• your full name
• your address
• your phone number
• your email
• your insurance provider details
• relevant health history

This information is required to:

• book appointments
• confirm visits
• bill your insurance provider
• provide safe, complete dental hygiene care

All patient information is stored securely on our clinic’s server, hosted by an ethical Canadian hosting provider. Your data is also subject to their privacy and security policies.

How Your Information Is Used

We use your information only to:

• respond to inquiries
• book and confirm appointments
• provide dental hygiene services
• bill your insurance provider
• maintain accurate patient records
• comply with legal and regulatory requirements

We do not sell, trade, or share your personal information with third parties for marketing or promotional purposes.

Text Messaging

We use text messaging for appointment reminders and booking confirmations. Standard SMS and data rates may apply. You may opt out at any time by replying STOP.

We do not share mobile numbers or text messaging information with third parties. Text messaging opt‑in data and consent are never shared.

Third-Party Services

We use trusted third‑party services to operate our website securely and reliably, including:

• Google Analytics
• spam detection
• hosting backups
• Patient Management

These services may temporarily process data as part of their normal operations, but they do not use your information for marketing.

Data Retention

Contact form submissions are retained only as long as necessary to respond to your inquiry. Patient records are retained indefinitely, as required for continuity of care and regulatory compliance, unless otherwise requested or legally required.

Your Rights

If you have submitted a contact form, you may request:

• a copy of the personal data we hold about you
• that we erase your personal data

This does not include any information we are required to keep for administrative, legal, or security purposes.